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Privacy Policy
We place great importance on protecting your privacy. This policy clearly explains what information we collect, how it is used, and the choices available to you.
About
This Policy
At Lamcom Technologies, we take the protection of your personal information seriously. This policy explains clearly
and transparently what information we collect when you use our website, why we collect it, and what we do with it.
It applies to anyone who interacts with us through our website contact form.
Lamcom Technologies is committed to complying with Quebec Law 25 (Act to modernize legislative provisions as regards the protection of personal information) and all other applicable privacy laws in Quebec.
Who Is Responsible
for Your Information?
Lamcom Technologies has designated a Privacy Officer, as required by Law 25. This person ensures that your information is handled responsibly and in compliance with the law.
Designated Officer: Laurence Lefebvre
Title: Vice President – Strategic Development
Email: confidentialite@lamcom.ca
For any questions regarding your personal information, please do not hesitate to contact her directly.
What Information
Do We Collect?
When you fill out our contact form, we collect only the following information:
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Your first and last name
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Your email address
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Your phone number
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Your company name
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The content of your message or question
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Any file attached to your request, if applicable
We do not collect any other information about you without your explicit consent, and we only gather what we truly need to process your request.
Why Do We Collect
This Information?
Your information is used solely to:
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Respond to your request or question
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Follow up on our communications with you
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Improve the quality of our customer service
We do not use your information for commercial prospecting purposes without your prior consent.
Your Consent
By submitting the contact form, you consent to Lamcom Technologies collecting and using your personal information for the purposes described in this policy.
You may withdraw your consent at any time by writing to us at the email address provided in section 2. Withdrawing your consent does not affect any processing carried out prior to that withdrawal.
How Long Do We Keep
Your Information?
We retain your personal information only for as long as necessary to process your request and manage our business relationship, plus a maximum period of 24 months (2 years) thereafter.
Once this period has elapsed, your information is securely destroyed in accordance with our internal policies.
Do We Share
Your Information?
No. Lamcom Technologies does not sell, rent, or share your personal information with third parties for commercial purposes.
In certain limited situations, we may be required to share them, including:
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If you have expressly authorized us to do so
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If required by law or a competent authority
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With service providers engaged by Lamcom Technologies, strictly within
the scope of their duties and under appropriate confidentiality commitments
In all cases, any third party with access to your information is required to protect it with the same level of care as we do.
How Do We Protect
Your Information?
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or loss.
These measures include:
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Encryption of data transmitted through our website
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Strict access controls to internal systems
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Training our staff on information security best practices
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Formal security incident management procedures
However, no system is infallible. We encourage you not to
transmit sensitive information through a contact form.
What Happens in the
Event of an Incident?
Should a privacy incident occur that presents a risk of serious harm to you,
Lamcom Technologies commits to:
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Recording the incident in a dedicated register
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Notifying the Commission d'accès à l'information (CAI) as soon as possible
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Notifying you directly if your personal situation is affected
Your Rights
Under Law 25, you have important rights regarding your personal information. At any time, you may:
Access Your Information
You have the right to know what information
we hold about you and to obtain a copy of it.
Correct Your Information
If your information is inaccurate or incomplete,
you may request that it be corrected.
Request Deletion of Your Informations
You may ask us to delete your information if retaining it is no longer justified or compliant with the law.
Obtain a Portable Copy of Your Information
You may request to receive a copy of your information in a common digital format, should you wish to transfer it elsewhere.
To exercise any of these rights, simply write to us at the address provided in section 2. We commit to responding within the timeframes required by law.
Intercom — our
Live chat tool
Our website integrates Intercom, a live chat tool that allows
you to communicate with our team directly from the site.
What We Collect Through Intercom
When you use the chat, the following information may be collected:
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Your first and last name
-
Your email address
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The history of your exchanges with our team
This information is used solely to answer your questions and follow up on your requests.
Intercom Acts as a Sub-Processor
Intercom acts as a sub-processor on behalf of Lamcom Technologies. This means that Intercom processes your information according to our instructions and within the framework of the data processing agreement we have entered into with them. Lamcom Technologies remains responsible for the protection of your personal information.
Technical Cookies Installed by Intercom
The Intercom chat widget automatically installs technical cookies in your browser, which are necessary for it to function properly. These cookies are not used for advertising or commercial tracking purposes.
Learn More About Intercom
You can view Intercom's privacy policy directly
on their website: https://www.intercom.com/legal/privacy
Changes to
This Policy
Lamcom Technologies reserves the right to modify this policy at any time,
particularly to reflect changes in our practices, applicable legislation, or organizational structure.
In the event of a significant change, we will post the updated version on our
website with the new effective date. We encourage you to check this page regularly.
If changes affect how we use your personal information in a way that requires
your consent, we will notify you directly before proceeding.
This policy is also reviewed:
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At least once a year
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Following any significant legislative or regulatory change
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After any major incident involving personal information
Contact Us
Do you have a question about this policy, or would you like to exercise one of your rights?
Please contact our Privacy Officer:
Name: Laurence Lefebvre
Title: Vice President – Strategic Development
Email: confidentialite@lamcom.ca
Address: Lamcom Technologies, Quebec, Canada
Public Document – Lamcom Technologies © 2026 | Last updated: May 6, 2026
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